Going above and beyond, making sure that every customer gets off the phone satisfied, and creating the best experience in the “cash for cars” industry is what customer service means to Cash For Cars. We believe that a customer will tell you how they want to be treated. It’s important to us to listen to our customers. We understand that selling your car can be a big decision. There shouldn’t be one part of the entire car selling process that you, the customer, is not completely comfortable with. That’s why our representatives walk you through the entire process.
From title transfer to state regulations, our team makes it easy for you to sell your vehicle. Then, our easy 3 step process can be successfully completed. We don’t just answer the telephone, we want all of our customers to feel satisfied with the transaction of selling a car.
The Cash For Cars team will put you at ease, and give you the best offer possible for your vehicle. Our team is honest and straightforward. If our customers are happy, then we are happy. Call today, our expert team of car buyers and representatives are ready to provide you with excellent customer service and a positive car selling experience. We pride ourselves on providing our customers with the best customer service in the industry. Allow us to provide you with that same stellar service. Contact us to Get Cash for Your Car today or watch more videos and check out our YouTube channel to learn more about CashForCars.com.
Going above and beyond, making sure that every customer gets off the phone satisfied, and creating the best experience in the “cash for cars” industry is what customer service means to Cash For Cars. We believe that a customer will tell you how they want to be treated. It’s important to us to listen to our customers. We understand that selling your car can be a big decision. There shouldn’t be one part of the entire car selling process that you, the customer, is not completely comfortable with. That’s why our representatives walk you through the entire process.
“A customer will tell you how they want to be treated if you’ll just sit and you’ll listen to them and then treat them with the respect that you want to be treated with. Their job is primarily to make sure the customer knows they are in the best of hands. We listen to them, we don’t just throw a price at them to get them off the phone. We walk them through the process, we explain everything that’s done. And it’s all about showing care about this transaction, and that you’re on the side of the customer.
Customer service is not just about just answering the phones, it’s being kind to the customers. We make sure that we make them happy at the end of the day. In customer service you always have to make sure that the call ends up with the customer being satisfied.
Most individuals when they call in, they’re tied to their vehicles–they don’t want to let them go, so being able to put them at ease, and give them a great price for their vehicle, knowing that they’re satisfied at the end of the day, makes me feel satisfied. I just try to be positive, and make it the best situation for them. You have to be a people person, you have to know how to interact with customers, and go over and beyond for each person you speak with. They can tell how honest or straightforward you’re being with them.
The most important thing is the experience you’re giving them. If we buy one car today and that customer is happy, we’re good. My chief role here is development, growth, make sure that these agents know how to be the best, and represent us with pride every day.”
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