Customer Holiday Contest Video

While we’ll be more than happy to take your car and give you a good price, we also love to give back! From time to time, we create sweepstakes, drawings, and giveaways to reward our customers and to create new ones! Back in April, we had a customer holiday contest with great prizes awarded to the winners. We hope you had as good of a time as we did at the St. Patty’s day parade! While not everyone can win an Apple TV and a $50 dollar gift card, we do have one lucky winner of the two! Watch our holiday contest video as we reveal the winners and prizes of our St. Patrick’s Day Contest. 

Our highly anticipated St. Patty’s Day contest winner is Marco Calderon! Thank you for joining us at the parade, and we hope you enjoy binge-watching your favorite shows on your new Apple TV! We wish that everyone can have access to our giveaways, so be sure to follow us on social media, and consider us when you need to sell your car! To get access to future giveaways and promotions, become a customer or follow us on Facebook, Twitter, and Instagram.

 

At Cash for Cars, our customers are important to us, and all of our customers are winners! With Cash for Cars, every customer wins time, peace of mind, and cash. But, from time to time, we reward our customers by having great customer contests, giveaways, and promotions. Become a customer to participate in our contests and sell us your car, contact us to get Cash for Your Car today or watch more videos to find out more about Cash for Cars. Call today to receive your free, instant quote, and within 24 hours you can have cash in your hand! 

 
 
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Going above and beyond, making sure that every customer gets off the phone satisfied, and creating the best experience in the “cash for cars” industry is what customer service means to Cash For Cars. We believe that a customer will tell you how they want to be treated. It’s important to us to listen to our customers. We understand that selling your car can be a big decision. There shouldn’t be one part of the entire car selling process that you, the customer, is not completely comfortable with. That’s why our representatives walk you through the entire process.

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Video Transcription

“A customer will tell you how they want to be treated if you’ll just sit and you’ll listen to them and then treat them with the respect that you want to be treated with. Their job is primarily to make sure the customer knows they are in the best of hands. We listen to them, we don’t just throw a price at them to get them off the phone. We walk them through the process, we explain everything that’s done. And it’s all about showing care about this transaction, and that you’re on the side of the customer.

Customer service is not just about just answering the phones, it’s being kind to the customers. We make sure that we make them happy at the end of the day. In customer service you always have to make sure that the call ends up with the customer being satisfied.

Most individuals when they call in, they’re tied to their vehicles–they don’t want to let them go, so being able to put them at ease, and give them a great price for their vehicle, knowing that they’re satisfied at the end of the day, makes me feel satisfied. I just try to be positive, and make it the best situation for them. You have to be a people person, you have to know how to interact with customers, and go over and beyond for each person you speak with. They can tell how honest or straightforward you’re being with them.

The most important thing is the experience you’re giving them. If we buy one car today and that customer is happy, we’re good. My chief role here is development, growth, make sure that these agents know how to be the best, and represent us with pride every day.”

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