Going above and beyond, making sure that every customer gets off the phone satisfied, and creating the best experience in the “cash for cars” industry is what customer service means to Cash For Cars. We believe that a customer will tell you how they want to be treated. It’s important to us to listen to our customers. We understand that selling your car can be a big decision. There shouldn’t be one part of the entire car selling process that you, the customer, is not completely comfortable with. That’s why our representatives walk you through the entire process.
Cash For Cars is the best way to sell a car. With nearly 180+ locations nationwide, we are honored to serve our
Traditionally, selling your car can be a big hassle. From meeting up with random strangers, waiting weeks or
With Cash For Cars, you can obtain instant cash for your vehicle. Our process consists of three steps: Call or
While we’ll be more than happy to take your car and give you a good price, we also love to give back! From time
On top of our excellent customer service, quick and easy process, and free towing, is our Cash For Cars
If you are trying to sell a car with mechanical problems, it can be very
Our Mission at CashForCars.com is to provide the solution for anyone who wants to sell your car fast and easy. We
At CashforCars.com, our customers rave in their great customer service reviews! Our goal is to make sure that
“A customer will tell you how they want to be treated if you’ll just sit and you’ll listen to them and then treat them with the respect that you want to be treated with. Their job is primarily to make sure the customer knows they are in the best of hands. We listen to them, we don’t just throw a price at them to get them off the phone. We walk them through the process, we explain everything that’s done. And it’s all about showing care about this transaction, and that you’re on the side of the customer.
Customer service is not just about just answering the phones, it’s being kind to the customers. We make sure that we make them happy at the end of the day. In customer service you always have to make sure that the call ends up with the customer being satisfied.
Most individuals when they call in, they’re tied to their vehicles–they don’t want to let them go, so being able to put them at ease, and give them a great price for their vehicle, knowing that they’re satisfied at the end of the day, makes me feel satisfied. I just try to be positive, and make it the best situation for them. You have to be a people person, you have to know how to interact with customers, and go over and beyond for each person you speak with. They can tell how honest or straightforward you’re being with them.
The most important thing is the experience you’re giving them. If we buy one car today and that customer is happy, we’re good. My chief role here is development, growth, make sure that these agents know how to be the best, and represent us with pride every day.”
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