Cash For Cars Customer Service
and check out our YouTube channel to learn more about CashForCars.com.
A customer will tell you how they want to be treated if you’ll just sit and you’ll listen to them and then treat them with the respect that you want to be treated with. Their job is primarily to make sure the customer knows they are in the best of hands. We listen to them, we don’t just throw a price at them to get them off the phone. We walk them through the process, we explain everything that’s done. And it’s all about showing care about this transaction, and that you’re on the side of the customer.
Customer service is not just about just answering the phones, it’s being kind to the customers. We make sure that we make them happy at the end of the day. In customer service you always have to make sure that the call ends up with the customer being satisfied. Most individuals when they call in, they’re tied to their vehicles–they don’t want to let them go, so being able to put them at ease, and give them a great price for their vehicle, knowing that they’re satisfied at the end of the day, makes me feel satisfied. I just try to be positive, and make it the best situation for them. You have to be a people person, you have to know how to interact with customers, and go over and beyond for each person you speak with. They can tell how honest or straightforward you’re being with them.
The most important thing is the experience you’re giving them. If we buy one car today and that customer is happy, we’re good. My chief role here is development, growth, make sure that these agents know how to be the best, and represent us with pride every day.